Community Guidelines

Last Updated: April 2nd, 2025

Our Community Guidelines along with relevant portions of the Terms of Service (collectively, the "Guidelines") govern your relationship with and use of 3Five and are enforced by us, the admins of Helping Heart LLC.

3Five is a social media platform developed, owned, and operated by Helping Heart LLC. 3Five intends to use 'equal opportunity' algorithms to show ordinary, real, and diverse communities of people through the sharing of short videos and livestreams. We are a platform of neutrality where users can converse and discover the world around them through content. We have created a platform to express yourself, share your life and show your talent. Our mission is to use technology to empower everyone's life, so that everyone has the opportunity to show, the channel to speak, and the possibility to be seen. To accomplish this, we generally allow 3Five users to moderate and curate their own content but also have set basic Guidelines to protect the safety and privacy of our users and others. To that end, our Guidelines are based on Equality, Unbiasedness, Respect, and Law.

You must follow each of the below "Overarching Principles," as well as any other principles outlined in the Guidelines. Users who violate any of the Guidelines may be restricted, suspended, or otherwise banned, in our sole discretion. Again, our hope is that the 3Five community is defined by you, but the 3Five admins must reserve the right to revoke access or remove content for any reason, without notice, especially when it comes to the safety and privacy of our users and others.

Overarching Principles

No attacks on others. All 3Five users are humans, which means they FEEL. We strictly do not allow harassment, bullying, identity-based attacks, racism, impersonation, or threats, advocation, or provocation of violence on our platform.
No violations of privacy. You may not post others' confidential, non-consensual, and/or sensitive details or impersonate others. Further, you may not post or threaten to post intimate or sexually-explicit media without the subject's consent.
No illegality or tortious activity. You may not post anything that is illegal, tortious, or that violates any law or regulation, nor may you use 3Five to solicit or facilitate illegal, tortious, or prohibited activities or transactions, including but not limited to those involving controlled substances or contraband.
No explicit or suggestive content involving minors. You may not post or encourage others to post sexual or suggestive content involving minors.
No spamming, phishing, bots or malicious software. You may not post, distribute, facilitate, or use 3Five in furtherance of phishing schemes, spam, malware, or other malicious code, nor may you use bots on 3Five.
No sexually explicit content or nudity. You may not post genitals, sexual acts or sex toys while using 3Five.

Enforcement

For more fairness and transparency, we have two ways (Enforcement A and Enforcement B) to enforce these Guidelines, in our discretion, which we'll exercise based on the gravity of the violation:

Enforcement A

1st. Warning, removal of content
2nd. Temporary suspension of accounts for 3 days, removal of content
3rd. Temporary suspension of accounts for 15 days, removal of content
Final: Deletion of account, device ban fully revoking access to the 3Five platform

Enforcement B

Deletion of account, device ban fully revoking access to the 3Five platform

The specific enforcement according to each situation is as follows

You may not violate the Community Guidelines, any applicable law, contract, intellectual property right, or other third-party right, nor commit any tortious acts, and you are solely responsible for your conduct while using our Services. In particular, you will not:

Engage in any harassing, threatening, intimidating, predatory, or stalking conduct;
Use or attempt to use another user's account without authorization from that user and 3Five;
Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
Sell, resell, or commercially use our Services;
Copy, reproduce, distribute, publicly perform, or publicly display all or portions of our Services, except as expressly permitted by us or our licensors;
Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services;
Send, distribute, or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;

You also may not post or otherwise share User Content that is confidential and/or that you do not have all necessary rights to disclose. You may not create, post, store, or share any User Content that:

Is libelous, defamatory, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory
Contains or depicts any statements, remarks, or claims that do not reflect your honest views and experiences;
Impersonates or misrepresents your affiliation with any person or entity;
Contains any private or personal information of a third party without such third party's consent;
Contains any unsolicited promotions, political campaigning, advertising, or solicitations;
May infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party; If reposted video being reported.
The showcasing of marijuana and other illegal substances including paraphernalia is not allowed on 3Five.

For the above situation, we will implement Enforcement A.

Be under 18 years of age to use 3Five (or older if required by your country). If there is any violation, we will delete its account.
Against the laws of the United States and shall not violate the community guidelines to ensure an orderly live broadcast environment.
Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services, or that could damage, disable, overburden, or impair the functioning of our Services in any manner;
Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
Use any data mining, robots, or similar data-gathering or extraction methods designed to scrape or extract data from our Services;
Develop or use any applications that interact with our Services without our prior written consent;
Bypass or ignore instructions contained in our robots.txt file; or
Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms and/or the Community Guidelines.

You also may not post or otherwise share User Content that is confidential and/or that you do not have all necessary rights to disclose. You may not create, post, store, live, radio or share any User Content that:

Is unlawful, obscene, nudity, pornographic, lewd, fraudulent, content that incites violence.
Share or promote information (or synthetic or manipulated media) that is intended or likely to cause harm to any person or groups of people, including minors.
Contains any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; or
In our sole judgment, is objectionable, restricts, or inhibits any other person from using or enjoying our Services, or may expose 3Five or others to any harm or liability of any type.
Would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law;
May infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party; If reported pretending to others and using other's Intellectual property.

For the above situation, we will implement Enforcement B.

Particularly when you use 3Five Radio and Live, you agree to abide by the following rules at all times.

You also agree not to encourage others to violate these rules. The latter is taken seriously and can also result in removal from the Service.

You shall be responsible for the actions of dual hosts in the live broadcast room. If they violate the community guidelines, both of you will be reported and investigated.
You, as a Moderator, shall be responsible for the Speakers' actions in the radio. If Speaker violates the community guidelines, Moderator has the responsibility to point out and take action to either move him/her to audience or mute accordingly.
You, as a shop host, shall be responsible for the goods or services you sell. To ensure a good community environment, 3Five prohibit the sale of alcohol, goods or services about child endangerment or abuse, drugs and drug paraphernalia, any illegal or stolen goods or unlawful services, all offensive content and activities, and other goods or services prohibited by App Store and Google.

To learn more, please click the following links:
Google Payments User Policies
Prohibited pharmaceuticals and supplements - Play Console Help (google.com)
App Store Review Guidelines - Apple Developer

Dangerous acts

We define risky activities or other dangerous behavior as acts conducted in a non-professional context or without the necessary skills and safety precautions that may lead to serious injury or death for the user or the public. We do not allow content that depicts, promotes, normalizes, or glorifies such behavior, including amateur stunts or dangerous challenges.

Do not post, upload, stream, share, Live, Radio:

Content that shows the potentially inappropriate use of dangerous tools, vehicles, or objects
Self-harm or eating disorder games, dares, pacts, or hoaxes
Content that depicts or promotes ingesting substances that are not meant for consumption or could lead to severe harm
Dangerous games, dares, or stunts that might lead to injury
Share links or affiliate codes to sites that contain slots, roulette, or dice games

If you witness a Rules violation, please follow the instructions of reporting violations below to report it.

Safety

Content Moderation

If someone has not violated any of the Rules, but you would still prefer not to interact with them, here are some tools you can utilize.

radio moderators decide who is in a room and can speak:

Accept or reject speakers: If you are a radio moderator you decide who can speak. If you'd like to invite someone from the audience to speak, just tap on the profile photo of that user and select "Invite to Speak." If someone else requests to speak, you have the option to decline.
Mute or remove speakers: Rooms moderators can also temporarily mute a speaker or move them back to the audience. To mute the speaker, tap on their profile photo to open the half-sheet, and then tap the mute button to the right of their profile photo. To move them down to the audience, tap on their profile photo to open the half-sheet, then tap "Move to Audience."

Anyone can decide who they interact with:

Unfollow: You can unfollow a user at any time. To do so, navigate to the user's profile and tap on the button that says "Friends" to unselect it. They won't be notified, and you won't receive any further notifications about their activity.

Block: You can block a user at any time. On their profile, click on the 3 horizontal dots in the top right, and select "Block this user".

Blocked users will not be able to see your video and use comment, follow and DM.
Blocked users will not be able to see or join any room that you create or in which you are a moderator or speaker.

Reporting Violations

3Five is content-neutral, such that we won't remove posts or users based solely on their expressed viewpoints.

To ensure the safety and privacy of our users and others, 3Five relies upon its users to report violations of these Guidelines.

To report a violation for a user, a video and a comment:

Visit the relevant user's profile page and click the horizontal dots in the top right, and select "Report"
Select a reason
Provide Description(option but important) as much detail as possible and attach screenshots as evident.

Here's what you should know about reporting another user for a Rule violation:

If you submit a report, we will not share your identity with the person you are reported.
Please submit a report with attached evidence (screenshot, picture) or we can't enforce it without them.
All reports that are submitted will be reviewed and investigated. The need for and type of corrective or disciplinary action needed will be determined on a case-by-case basis.
We seek to be fair, consistent, and responsive in addressing all reported incidents.
If the violation directly targeted you, we will share certain information about the process and resolution with you (e.g., the stage of the investigation, any concerns that you may be at risk for immediate harm, information on how the resolution could impact you).
Intentional, false reports of violations are treated as a violation of the Rules.

If another user has reported you for violating a Rule, here's what you should know:

If a report has been filed against you, we will review and investigate your case. We may keep some details private in order to protect the reporting user(s).
After reviewing your case, if you are violated the community guidelines, you will receive notifications in App, if you are not violated, you won't receive any notifications.
We will notify you of the result of the investigation and its potential impact to you.
If you believe a report has been falsely filed against you or you would like to appeal a decision, please click "Appeal" and submit as much context (words, video, picture) as possible. If your case was appealing successfully, your account will be restored. If not, you can resubmit the second appeal, which would be the final review of your account.
Any attempt to retaliate against users who participate in reporting or investigation is a violation.

We understand that not all 3Five users will share our views as to what constitutes a violation of these Community Guidelines. However, to operate a functional platform, we must reserve the right to determine in our sole discretion what constitutes a violation.

Before reporting violations, please keep in mind that people have differing opinions, reporting doesn't guarantee a certain result, and that we reserve the right to decide whether to remove content or users at our sole discretion. For additional details see Section 6 of the Terms of Service.

Follow these links for our Privacy Policy, Terms of Service, and Child Safety Standards.

Contact

We take these Community Guidelines seriously and ask that you follow them in the spirit in which they are intended. We further recognize that these guidelines must continually evolve, so please do contact us with questions, suggestions, or comments at [email protected].

Thank you for reading, and for helping us build an amazing community!

Team 3Five, Helping Heart LLC