Privacy Policy

Last Updated: April 2nd, 2025

This Privacy Policy explains how Helping Heart LLC ("Helping Heart"), the owner and operator of 3Five, including 3five.app and the 3Five mobile applications ("3Five," "we," or "us") collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, our "Services"), contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION
USE OF INFORMATION
SHARING OF INFORMATION
ADVERTISING AND ANALYTICS
TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
YOUR CHOICES
YOUR CALIFORNIA PRIVACY RIGHTS
CONTACT US

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, submit or post content through our Services, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.

Information We Collect Automatically When You Interact with Us

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

Activity Information: We collect information about your activity on our Services, such as videos clicked or uploaded, keywords searched, content liked or followed, content and comments posted, and direct messages sent to other users.
Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version.
Location Information: In accordance with your device permissions, we may collect information about the precise location of your device.
Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you.

Information We Collect from Other Sources

We obtain information from third-party sources. For example, we may collect information about you from identity verification services, credit bureaus, advertising networks, data analytics providers, and mailing list providers. Additionally, if you create or log into your 3Five account through a third-party platform (such as Facebook or Google), we will have access to certain information from that platform, such as your name, birthday, and profile picture, in accordance with the authorization procedures determined by such platform.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address, infer browsing preferences based on your use of the Services, or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

USE OF INFORMATION

We use the information we collect to:

Provide, maintain, and improve our products and services
Process transactions and send you related information
Personalize and improve your experience on our Services
Send you technical notices, security alerts, and support messages
Respond to your comments and questions and provide customer service
Communicate with you about products, services, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent security incidents
Debug to identify and repair errors
Train and improve artificial intelligence and machine learning models
Comply with our legal and financial obligations

Artificial Intelligence and Machine Learning

As described in Section 22 of our Terms of Service, we may use the information we collect, including your User Content and interactions, to train, improve, and operate artificial intelligence and machine learning models. This helps us enhance features like content recommendations, moderation systems, and personalization. You can manage certain aspects of how your data is used for these purposes in your privacy settings.

We share personal information in the following circumstances:

When you submit reviews or post content publicly
With integration partners when you use integrations
To comply with legal requirements
To protect rights and safety
For IOS users seeking refunds through Apple Store
In connection with business transfers
Between 3Five entities
With your consent

ADVERTISING AND ANALYTICS

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications. This information may be used by 3Five and others to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity.

For more information about interest-based ads, visit www.aboutads.info/choices. Your device may also include features to opt out of advertising tracking.

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

3Five is headquartered in the United States, and we have operations and service providers in the United States and other countries. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

YOUR CHOICES

Location Information

You can stop the collection of precise location information by changing your mobile device preferences or uninstalling our apps.

Cookies

Most web browsers accept cookies by default. You can usually adjust browser settings to remove or reject cookies.

Communications Preferences

You may opt out of receiving promotional communications by following the instructions in those communications or managing your communication preferences.

Mobile Push Notifications

With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or "CCPA" (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.

California Consumer Privacy Act

In the preceding 12 months, we have collected the following categories of personal information: identifiers, personal information that identifies, relates to, describes, or is capable of being associated with, a particular individual, commercial information, internet and other electronic network activity, geolocation data, electronic information, and inferences drawn from the aforementioned information. For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

Category of Personal Information	Categories of Recipients
Identifiers, commercial information, internet and other electronic network activity, geolocation data, electronic information, and inferences drawn from such data.	Data analytics providers.
Identifiers, personal information, commercial information, internet and other electronic network activity, geolocation data, and electronic information.	Database storage providers.
Identifiers, personal information, and electronic information.	Customer service providers.
Identifiers and electronic information.	Advertising networks.

3Five does not sell your personal information. We do allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that are targeted to your interests. To opt out of having your personal information used for targeted advertising purposes, please see the Advertising and Analytics section above.

Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, disclose, and sell, (2) request deletion of your personal information, (3) opt out of any "sales" of your personal information that may be occurring, and (4) not be discriminated against for exercising these rights. You may exercise your deletion rights by deleting your account in the "Privacy and Safety" settings in the app. If you still need help, or to exercise your other rights, you may email us at [email protected]. We may verify your request by asking you to provide information related to your recent interactions with us. We will not discriminate against you if you exercise your rights under the CCPA.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.

CONTACT US

If you have any questions about this Privacy Policy, please contact Helping Heart LLC at [email protected].